Frequently Asked Questions
If you have a question (or a really funny joke) and don't see what you're looking for on this page, please contact us. ❤️ We always love to chat...Especially about horse stuff.
When will my order ship?
Please allow 2-3 business days for your order to be processed before it
ships. We’ll try to get it out sooner than that, but sometimes we get a
little backed up. If you need an item sent ⚡️Thoroughbred Fast⚡️ to make
a deadline, please let us know and we’ll try our hardest to work
How will my item ship?
We ship most domestic orders via USPS First Class Mail or USPS Priority Mail.
If your package weighs more, it will ship via UPS.
We ship from Los Angeles, so it can sometimes take 6 or more
business days for packages to reach the East Coast via First Class Mail.
Priority Mail packages are usually delivered within three days
of shipping, but the USPS does not guarantee delivery within a certain
time frame for Priority packages (so we can’t either, unfortunately).
Can I track my order?
Sure can! you will automatically get shipping and tracking updates, and via mobile if you are opted in to your Shopify account. You can also find your order details in your email, or using the Shopify Shop App. OR...You can also find it using the chat feature on the bottom right corner of this website.
What's your return policy?
We are always happy to exchange or refund your item if you’re not happy with it, or it gets smushed in the mail. Please contact us for prior authorization of any returns.
We will cover the cost of re-shipping:
If your order arrived damaged. If an item was received in error. If your package was lost in the mail.* However, if the US Postal Service claims your item was delivered but you didn’t receive it, we ask that you cover the cost of re-shipping the package.* If your package was mis-delivered and you are unable to correct the matter with your local post office.
We ask you to cover the cost of re-shipping:
If you seek a replacement or an exchange for reasons other than damage or loss as described above.If you provided an incorrect shipping address at checkout.If the US Postal Service claims your item was delivered but you didn’t receive it. If for any reason you were unable to collect your package at customs.
*All refunds and exchanges will be processed upon receipt of the item in it’s original condition. Shipping costs are non-refundable.
Where are your products manufactured?
We are proud to be Americans and all of our paper products are manufactured right here in the USA! All pieces are designed in Los
Angeles and manufactured in:
Greeting Cards: Burbank, CA
Envelopes: Amityville, NY
Envelope Seals: Burbank, CA
Gift Tags: Burbank, CA
Wrapping Paper: San Jose, CA
Acrylic Charms: Glendora, CA
Genuine Leather Products: Glendora, CA
Do you make custom items?
Sometimes. Contact us with your idea and we’ll get right back to you.