Frequently asked questions
If you have a question (or a really funny joke) and don't see what you're looking for on this page, please contact us. ❤️ We always love to chat...Especially about horse stuff.
When will my order ship?
Please allow 2-3 business days for your order to be processed before it ships. We’ll try to get it out sooner than that, but sometimes we get a little backed up. If you need an item sent ⚡️Thoroughbred Fast⚡️ to make a deadline, please let us know and we’ll try our hardest to work something out.
How will my order ship & how long will it take?
We ship domestic orders via USPS First Class Mail or USPS Priority Mail.
If your package weighs more than 13oz, it must be shipped via Priority Mail. We ship from Los Angeles, so it can sometimes take 6 or more business days for packages to reach the East Coast via First Class Mail.
Priority Mail packages are usually delivered within three days of shipping, but the USPS does not guarantee delivery within a certain time frame for Priority packages (so we can’t either, unfortunately).
Can I track my order?
Unfortunately, the USPS doesn’t offer tracking services for First Class packages.
Priority packages can technically be tracked, but the USPS isn’t required to scan them upon arrival at each destination, which means the tracking info is fairly unreliable.
What's your return policy?
We are always happy to exchange or refund your item if you’re not happy with it, or it gets smushed in the mail. Please contact us for prior authorization of any returns.
We will cover the cost of re-shipping:
If your order arrived damaged.If an item was received in error.If your package was lost in the mail.*However, if the US Postal Service claims your item was delivered but you didn’t receive it, we ask that you cover the cost of re-shipping the package.*If your package was mis-delivered and you are unable to correct the matter with your local post office.
We ask you to cover the cost of re-shipping:
If you seek a replacement or an exchange for reasons other than damage or loss as described above.If you provided an incorrect shipping address at checkout.If the US Postal Service claims your item was delivered but you didn’t receive it.If for any reason you were unable to collect your package at customs.
*All refunds and exchanges will be processed upon receipt of the item in it’s original condition. Shipping will only be refunded if the entire package arrived damaged or the package was lost in the mail.*
Where and how are your products manufactured?
We are proud to be Americans and all products are manufactured right here in the USA! All pieces are designed in Los Angeles and manufactured in:
Greeting Cards: Burbank, CA
Envelopes: Amityville, NY
Envelope Seals: Burbank, CA
Gift Tags: Burbank, CA
Wrapping Paper: San Jose, CA
Acrylic Charms: Glendora, CA
Genuine Leather Products: Glendora, CA
Do you make custom items?
Sometimes. Contact us with your idea and we’ll get right back to you.